Connection lost during a show

In the moment

• The output keeps rendering its last state. Nothing on air changes until a new command arrives.
• Reload the control panel. The page reconnects and re-joins the output's room; current state is re-pushed.
• Do not reload the renderer unless you know the output is currently showing nothing — reloading clears the screen.
• If you need to get something off air urgently and the control panel is stuck: open the control panel on a different machine or from a mobile hotspot.

After the show

• Check server status with your admin. A drop that lasted more than a few seconds is worth a report.
• Check browser console on the control-panel tab for WebSocket errors.
• If the issue was network-side: consider switching the show to offline mode next time.

When to escalate

• The output stays frozen and a reload of the control panel does not help.
• Multiple control panels on multiple machines all report disconnected — that points at the server, not the client.
• Any plugin that relies on streaming stopped receiving updates.

Keep screenshots of the connection indicator and the timestamps — they help diagnose server-side issues after the fact.