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Troubleshooting

The graphic does not appear on air

First things to check when Take does nothing visible at the broadcast end.

The graphic does not appear on air

A Take returns a success indicator but the broadcast feed stays unchanged. Walk through these checks in order.

Check the in-app preview

  • Open the output's preview page.
  • Take the layer again.
  • If the preview shows the graphic → the problem is between the server and the broadcast tool.
  • If the preview stays empty → the problem is in the template, dataset or production.

Preview works, broadcast does not

  • Verify the browser source URL in the broadcast tool matches the output URL exactly.
  • Verify the browser source's width and height match the output's.
  • Verify transparency is enabled on the browser source. A black rectangle over the feed usually means transparency is off.
  • In OBS: "Shutdown source when not visible" should be off.

Preview does not work either

  • Check the layers list in the production. Is the layer you Took still present?
  • Check the dataset bound to the layer. Does it have data? Empty datasets render empty templates.
  • Check the template in the editor. Does it render at all with a preview dataset?
  • Check the WebSocket connection indicator in the control panel. A red dot means commands never reach the server.

The renderer shows the wrong content

  • Confirm the production's output is the one you are capturing.
  • Confirm no other production has taken a different layer on the same output (only the last Take wins).