The graphic does not appear on air
A Take returns a success indicator but the broadcast feed stays unchanged. Walk through these checks in order.
Check the in-app preview
- Open the output's preview page.
- Take the layer again.
- If the preview shows the graphic → the problem is between the server and the broadcast tool.
- If the preview stays empty → the problem is in the template, dataset or production.
Preview works, broadcast does not
- Verify the browser source URL in the broadcast tool matches the output URL exactly.
- Verify the browser source's width and height match the output's.
- Verify transparency is enabled on the browser source. A black rectangle over the feed usually means transparency is off.
- In OBS: "Shutdown source when not visible" should be off.
Preview does not work either
- Check the layers list in the production. Is the layer you Took still present?
- Check the dataset bound to the layer. Does it have data? Empty datasets render empty templates.
- Check the template in the editor. Does it render at all with a preview dataset?
- Check the WebSocket connection indicator in the control panel. A red dot means commands never reach the server.
The renderer shows the wrong content
- Confirm the production's output is the one you are capturing.
- Confirm no other production has taken a different layer on the same output (only the last Take wins).